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without continuous improvement, organizations decay and die

The most important thing in communication is to hear what isn't being said.

Long-range planning does not deal with future decisions, but with the future of present decisions.

Efficiency is doing better what is already being done.

The only thing we know about the future is that it will be different.

Management is doing things right; leadership is doing the right things.

We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.

There is an enormous number of managers who have retired on the job.

Management of an organization is like riding a bicycle. To sustain the organization one must keep up the momentum

The best way to predict the future is to create it.

The purpose of a business is to create a customer.

Every organization should be a learning and teaching institution. Training and development must be built into it on all levels—training and development and learning should never stop.

Knowledge has to be improved constantly, or it vanishes and becomes outdated and irrelevant.