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Who is Manager? The  definition  of a  manager  is a person responsible for supervising and motivating employees and for directing the progress of an organization. An example of a  manager  is the person who is in charge of customer service, who deals with customer disputes and who oversees and supervises customer service agents. Types of Managers: We tend to think about managers based on their position in an organization. This tells us a bit about their role and the nature of their responsibilities.   Figure 1.2 summarizes the historic and contemporary views of organizations with respect to managerial roles.   In contrast to the traditional view of management where the manager is seen as the “boss” who wields unquestioned power over employees, in the contemporary view, top managers support and serve other managers and employees through a process called empowerment, just as the organization ultimately exists to serve its customers and clients.   Empowerment  is the proces

A manager’s primary challenge is to solve problems. Four major functions at the heart of management are planning, organizing, leading, and controlling (the P-O-L-C framework). The four functions are highly integrated when carried out in the day-to-day realities of running an organization. Although these functions may not accurately depict the day-to-day actions of actual managers on any given day, the P-O-L-C categorization of management functions continues to serve as an effective framework for classifying the activities managers engage in as they attempt to achieve organizational goals. Planning Planning is the function of management that involves setting objectives and determining a course of action for achieving those objectives. Planning requires that managers be aware of environmental conditions facing their organization and forecast future conditions. It also requires that managers be good decision makers. Planning is a process consisting of several steps. The p

A Manager’s task is to make the strengths of the people effective and their weaknesses irrelevant……….and that applies fully as much to the manager’s boss as it applies to the manager’s subordinates.